Cancellation Rights for Customers

Cancellation Rights
The customer is any natural person who enters a legal transaction that is primarily not related to their commercial or professional activity.

The customer has the right to cancel this contract within 14 days without stating any reasons. The cancellation period is 14 days from the day the contract was concluded.
To exercise the right of cancellation, a request (via letter or email) must be sent to:

Loyalty Tester LLC,

2880 W Oakland Park Blvd, Suite 225C

Oakland Park, FL 33311, USA


The request must clearly state the desire to cancel the contract. An example statement is provided below, but it is not mandatory. The statement regarding the right to cancellation is within the cancellation period if the customer sends the statement before the end of the cancellation period.

Cancellation Process

If the customer cancels the contract, Loyalty Tester will reimburse all costs for the goods which are returned to Loyalty Tester but not the costs of return shipping. The reimbursement will be paid promptly and at the latest, except for the situations listed below, within 14 days from the day on which the notification of cancellation was received by Loyalty Tester. The reimbursement will be paid via the same payment method that was used for the initial transaction unless expressly requested otherwise and in agreement with the customer. Loyalty Tester does not calculate compensation under any circumstances within the reimbursement. Loyalty Tester can deny reimbursement until the goods have been returned or the customer can prove that the goods have been mailed back to Loyalty Tester (whichever occurs first).

Correspondingly, the customer must return the goods as quickly as possible and at the latest within 14 days from the day on which they submitted a notification of cancellation. The return period is not violated if the goods are shipped before the expiration of the 14-day return period.

The customer must bear the return shipping costs if the delivered goods were the same as those ordered.

The customer must only pay the cost of possible value loss if the customer is found to be liable for this value loss due to their handling of the goods other than what is necessary for testing the properties, characteristics, and functioning of the goods.
If you have requested that the services begin during the cancellation period, you have to pay a reasonable amount, which equals the proportion of services that have already been performed.

If you have ordered express handling, your right of cancellation will expire with immediate effect.

A refund in the case of cancellation after or during the analysis in case of a semen detection test or DNA analysis is excluded.

The right of cancellation is forfeited prematurely in the case of contracts:

  • for the delivery of sealed goods that for reasons of health or hygiene are not suitable for return if their seal has been broken.
  • for the delivery of goods that on account of their properties are inseparably mixed with other goods after delivery.
  • for the delivery of audio or visual recordings or computer software in a sealed package if the seal has been removed after delivery.


Example Cancellation Statement

(The customer is kindly requested to fill out this form and return it to Loyalty Tester LLC if they would like to cancel the contract.)

— To Loyalty Tester LLC, 2880 W Oakland Park Blvd, Suite 225C, Oakland Park, FL 33311, USA, Email:
— With this declaration, I/we () cancel my/our () concluded contract for the purchase of the following good/s ():
— Ordered on/Received on ()
— Name of the customer/Names of the customers (*)
— Address of customer(s)
— Signature(s) of customer(s) (only in the case of physical notifications)
— Date
(*) Delete non-applicable variation